DRESS Always bring a swimming costume or even two if you would like a dry one to change into, and we will provide a towel, robe and slippers. If you are staying in the hotel and would like to use the facilities prior to checking in at 3pm we advise that you bring a bag for the spa along with your overnight bag which we can safely store for you. Don’t forget we also have an excellent gym and an extensive class exercise programme if you wish to bring your gym kit and your trainers. Alternatively, like many of our guests, bring along a good book to lose yourself in.

TREATMENTS We would advise that you arrive at least 30 minutes prior to your first Spa treatment to allow sufficient time to check in, change and familiarise yourself with the Spa. As a courtesy to all our guests we do operate a prompt appointment schedule. A late arrival may mean that your treatment time is reduced.

CONSULTATIONS All of our treatment times include a full consultation lasting 5 minutes. As we want you to have the best possible experience.

AGE The minimum age requirement to have spa treatments and use our spa, poolside and thermal experiences is 16 years old. (Children’s swim times in the pool are from 9am - 10am and 4pm - 5pm.)

IF YOU ARE PREGNANT OR SUFFERING OR RECOVERING FROM CANCER It is especially important that you let us know in advance of your stay if you are or may be pregnant, or if you are suffering or recovering from cancer, so that we can advise on what facilities are safe to use.

CANCELLATION POLICY For treatments from our Treatment Menu, full pre-payment is taken at the time of booking to secure your appointment. 48 hours’ notice is required to re-schedule an appointment and transfer your deposit. Please Note - some of our spa packages require full payment at the time of booking. These bookings are normally non-transferrable and non-refundable. Please see package Terms & Conditions.

SPA ETIQUETTE Our ethos is relaxation and calm. Please do not allow the use of your phone or other device to negatively impact on the relaxation of other spa users. We also kindly ask that the heat treatment rooms, treatment corridor and relaxation lounge are treated as ‘whisper zones’.

DOUBLE TREATMENT ROOMS Our double treatment rooms are ideal for couples or friends to share their treatment time together. Please request these rooms on booking.

ADDITIONAL TREATMENTS Please book additional treatments prior to arrival at the Spa to avoid disappointment.

SPA QUESTIONNAIRES Regular spa use can be extremely beneficial to your health, but it is important that you highlight any health conditions, allergies, medication or injuries that may affect your choice of Spa treatment or exercise options when making your reservation. You will be asked on arrival to complete a questionnaire on your health and lifestyle so that we can give you the best and safest possible experience.

DIETARY REQUIREMENTS Please let us know before your arrival if you have any special dietary requirements as we will do everything possible to accommodate your requests.

OPENING HOURS Sunday - Monday 10:00am - 5:30pm We reserve the right to withdraw from use, any facility for essential maintenance at anytime. Upon arrival at Formby Hall Golf Resort & Spa, please make your way to either the Spa or Resort Reception (dependant on your treatment/package) where one of our friendly team will be there to welcome you. We want you to thoroughly enjoy your time at the Spa and if there is anything we can do to support this please contact us prior to your visit or speak to a member of the team on the day